The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
You may have access to your own records. Please see leaflet "Access to your health records - keeping patients informed" available at reception.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
Research and Audit
We regularly perform clinical audit in the practice to learn from our performance and improve care. This is part of good medical practice. We will always abide by relevant professional guidance and will anonymise any data that is intended for a wider readership.
You will be treated with courtesy by all team members, who will be skilled in dealing with your enquiries and problems. All team members will respect your confidentiality. Your records, both written and computerised, will be kept secure and confidential. If you are considered to have an urgent medical problem, you will be seen on the same day. With a non-urgent problem, you should normally be able to see a doctor within 2 working days. With a non-urgent problem you should normally be able to see the doctor of your choice within 3 working days. Waiting times at the surgery will be kept to a minimum. You will be advised of any delay to your booked appointment time. All children will be offered immunisation. All patients over the age of 75 will be offered an annual health check by a member of the practice team
All referrals will be dealt with promptly, and you will be advised on how you will be told of any test results. Any complaints received will be investigated thoroughly and promptly. You will be informed throughout of any findings.